Our use of your personal information
When using “the site” you may need to provide various forms of contact information (such as: name, company name, billing address, delivery address, contact numbers) and financial information (such as: credit card number, expiry date, issue number and security code). We use this information for fulfillment, customer service and billing purposes. If we have an issue processing an order, we will contact you on the information you provide us.
Additionally, we use the information you or any other user of “the site” provides to us in the following ways:
- To develop and enhance the services we offer to you or your company;
- To enable you to use any services that we from time to time provide through the site;
- For site administration purposes (including enabling us to respond to any feedback we receive from you)
- To send you promotional information, newsletters and the like.
When you enter sensitive information into our webs forms / fields we use the highest level of security to ensure it is secure with Secure Sockets Layer (SSL) 256-bit encryption protocol. The SSL protects all the information of our customers during the connection between your computer and our server. You will recognize that you are browsing in a secure environment if you see an “s” after the “http” at the beginning of the web address.
A cookie is a small text file which asks permission to be placed on your computer's hard drive. Cookies in no way give us access to your computer or any information about you, other than the data you choose to share with us. We use traffic log cookies to identify which pages are being used and browsed by visitors enabling us to overtime provide you with a better service. You can choose to accept or decline cookies in you internet options/settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
An IP address is a number designated for your computer by your Internet service provider to provide access to the Internet. We may use your IP address to gather information on use. We study visitor - what pages were explored and the length of your visit. Analysis software is used to generate reports, which helps us to learn more about how we can improve your use of the website. This information is not used to develop a personal profile of you. The log files are regularly deleted.
Communication Channels & Recording
- Calls may be recorderd for training and moitoring purposes.
- Live Chat messages and emails may be saved for up to 90 days.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
-Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes;
-If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
You may request details of personal information, which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to [email protected]
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.